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shani5C83
Participating Frequently
Aug 25, 2020 11:49 AM UTC
Question

XD crashing after XD 32 version while doing any action.

In the past month or so, it is really difficult using the product. It crashes a lot, like 4-5 times a day! Or some buttons stop working and then I have to close it and restart it so things will function again. Anyone else experience these issues? I currently use version 32.0.22

 

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    5 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Aug 25, 2020 12:41 PM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is it crashing on a specific file or multiple files?
    2. Is it happening while performing a specific task or its crashing randomly?
    3. If it's crashing on multiple files and randomly, I'd recommend uninstalling the application using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install the application and let us know if this works or if you need any further assistance.

     

    Regards

    Rishabh

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    shani5C83Author
    Participating Frequently
    Aug 25, 2020 12:45 PM UTC

    Thank you for the quick response, 

    it happens with multiple files and very random, so I can't pinpoint a specific task I am doing.

    I will try the cleaner tool and will update if it helped.

    Thank you

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