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Participant
August 9, 2021
Question

Xd crashing immediately after opening

  • August 9, 2021
  • 1 reply
  • 230 views

I've tried the solutions here: https://helpx.adobe.com/ca/xd/kb/xd-crashes-when-launched-on-Windows.html

but I couldn't get anything to work. I switched to version 41.1.12 and everything works normally, but versions 42.0.22 and 42.1.22 crash immediately as the app opens. The app doesn't even get as far as showing the Xd logo, the window turns white then black and then sends me to an adobe crash reporting window that I can't interact with and then after a few seconds everything disappears. I need to access shared cloud documents for work, so sticking with the old version is not an option.

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 9, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please ensure that you have installed the latest version of Windows updates as in some cases it has been observed that by updating the Windows to the latest version such issues gets resolved. If it still doesn't work, please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that solves the issue or if you need any further assistance.

     

    Regards

    Rishabh

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