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M
moonshineJez
Participant
November 25, 2020
Question

XD crashing on export with Big Sur

  • November 25, 2020
  • 2 replies
  • 388 views

Is anyone experiencing XD crashing when they export elements?  Since I have upgraded to Big Sur on my Mac XD has become pretty unusable.

 

Just hoping someone else have found a fix for this.

    This topic has been closed for replies.

    2 replies

    M
    moonshineJezAuthor
    Participant
    December 3, 2020

    No, I've had several conversations with someone from Adobe over FB messenger and have submitted logs on various occations but the problem still persists and nobody is offering me any help or a solution.  Really dissapointing 😞

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    November 25, 2020

    Hi there,

     

    We are sorry to hear you're experiencing crash issues with XD while exporting. Would you mind generating the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with us here? Please share the OS and XD version of your machine. Is it happening with every file or with a specific file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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