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joseph5EEB
Participant
January 28, 2021
Answered

XD crashing on launch on windows machine.

  • January 28, 2021
  • 3 replies
  • 567 views

I have probleme en adobe xd It opens and closes by itself I cannot work on it ......I have windows 10 x64 

 

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This topic has been closed for replies.
Correct answer Harshika Verma

Hi Joseph,

 

I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-

 

1. Uninstall XD using the Cleaner tool
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe

5. Restart the computer.

6. Repair Creative Cloud Desktop app.

7. Reinstall XD.

 

Let us know if that helps.

 

Thanks,

Harshika

3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
January 28, 2021

Hi Joseph,

 

I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-

 

1. Uninstall XD using the Cleaner tool
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe

5. Restart the computer.

6. Repair Creative Cloud Desktop app.

7. Reinstall XD.

 

Let us know if that helps.

 

Thanks,

Harshika

pixxxelschubser
Community Expert
pixxxelschubserCommunity Expert
Community Expert
January 28, 2021


[ topic moved from InDesign to Adobe XD forum ]

 

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
January 28, 2021

Wrong forum. You'll have better luck here:

 

Adobe XD

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