Answered
XD crashing on launch on windows machine.
I have probleme en adobe xd It opens and closes by itself I cannot work on it ......I have windows 10 x64
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Harshika VermaCorrect answer
Community Manager
Jan 28, 2021 5:22 PM UTC
Hi Joseph,
I am sorry to hear you are unable to open Adobe XD. I would request you to please try the steps below-
1. Uninstall XD using the Cleaner tool
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe
5. Restart the computer.
6. Repair Creative Cloud Desktop app.
7. Reinstall XD.
Let us know if that helps.
Thanks,
Harshika
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