XD crashing on zoom on windows XD version 41.1

Forum|Forum|4 years ago
July 14, 2021
1 reply
1088 views

I'm experimenting continuos app crashes when I perform a zoom in followed by a zoom out action.
Graphic drivers and os updated
XD update to v.41.1.12

Issue detected on a Dell XPS 9500 with Win 10 21H1 and Nvidia 471.11 drivers

This topic has been closed for replies.

Correct answer defaultqxejs78q4xht

Hi, thanks for your reply. Would you mind doing a fresh install of the graphics drivers? I know they are up to date already, but just for extra security

Hi
Clean installation for NVIDIA drivers and update XD to the new version.
It seems that the issu is fixed.

I will open a new thread if the problem occuors again

Thanks

italosan

Community Expert

Hi, do these crashes occur on all files or while working on a specific file? Also tried doing a fresh install of Adobe XD? You could use the Creative Cloud Cleaner tool to uninstall the software and delete any corrupt files.

D

defaultqxejs78q4xhtAuthor

Participant

Hi.
Uninstalled all the cloud app with Cleaner Tool and perform a fresh installation.
The issue reamain.

More details:

The issue is not related to a specific file (same problem on a local and on a cloud file).
It seems that if I zoom in and zoom out quickly the render engine crash and the application freeze.
I say "Engine crash" because elements in artboards looks blurried like before a redraw.

Thanks
Andrea

italosan

Community Expert

Hi, thanks for your reply. Would you mind doing a fresh install of the graphics drivers? I know they are up to date already, but just for extra security

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded