XD Crashing Recently with Random Files

Forum|Forum|5 years ago
July 9, 2021
1 reply
1041 views

I'm having an issue where just recently, random files I need to work on are trying to load and crashing instantly. I've done the graphic card updates, Windows 10 updates, and driver updates. Nothing is working for me and I need these files to open.

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Correct answer defaultqhubfqy7sjyl

Hi,

thanks for the answer. Have you even tried to log out and re-enter your Adobe account?

Thanks for the help. I was able to get things sorted yesterday.

G

gianvitulano

Community Expert

Hi,

which version of Adobe XD are you using it? Have you tried to log out and re-enter your Adobe account?

D

defaultqhubfqy7sjylAuthor

Participant

I'm using 41.1.12.9 currently.

G

gianvitulano

Community Expert

Hi,

thanks for the answer. Try to make a new installation of Adobe XD. I suggest you use Creative Cloud Cleaner tool to uninstall the software. Once the procedure is over, install Adobe XD again and check if the problem persists.

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