XD Crashing & Reverting to older version of doc

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While I'm working, XD keeps pausing, refreshing, then reverting to a previously auto-saved version (deleting all the work I've done). It's impossible to do my job. This is WITH the update that was pushed out over the weekend—last week was doing the same thing at a greater frequency.

Bug

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Nancy OShea

Community Expert

[Moderator moved from Using the Community forums to Adobe XD.]

Which operating system?
Did you restart your computer after installing new XD?
See this possibly related help article.
https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html

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Nancy O'Shea— Product User & Community Expert

A

Alissa5CF4Author

Participant

Hi!

Thanks for the reply!

1. We're on MacOS Monterey version 12.6.3.

2. Yes, this is happening to multiple members of my team post restart.

3. We're on Macs...

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Nancy OShea

Community Expert

Enterprise & Teams members:

Ask your IT dept's admin to submit a support request from their Admin Console.

Individual Plan members:

Contact Adobe support via online chat or phone.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

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Nancy O'Shea— Product User & Community Expert

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