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A
Alissa5CF4
Participant
February 13, 2023
Question

XD Crashing & Reverting to older version of doc

  • February 13, 2023
  • 1 reply
  • 620 views

While I'm working, XD keeps pausing, refreshing, then reverting to a previously auto-saved version (deleting all the work I've done). It's impossible to do my job. This is WITH the update that was pushed out over the weekend—last week was doing the same thing at a greater frequency. 

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 13, 2023

    [Moderator moved from Using the Community forums to  Adobe XD.]

    1. Which operating system?
    2. Did you restart your computer after installing new XD?
    3. See this possibly related help article.
      https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html

     

     

    Nancy O'Shea— Product User & Community Expert
      A
      Alissa5CF4Author
      Participant
      February 14, 2023

      Hi!

      Thanks for the reply!

      1. We're on MacOS Monterey version 12.6.3.

      2. Yes, this is happening to multiple members of my team post restart.

      3. We're on Macs...

       

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 14, 2023

      Enterprise & Teams members:

      Ask your IT dept's admin to submit a support request from their Admin Console.

       

      Individual Plan members:

      Contact Adobe support via online chat or phone.

      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html


       

      Nancy O'Shea— Product User & Community Expert
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