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davidm16756661
Known Participant
Jul 21, 2020 1:59 PM UTC
Question

XD Crashing when exporting multiple images to JPG or PNG

This has been a regular issue for the last couple of versions, so not sure if its just me.

When selecting multiple objects and exporting (@1 + 2) XD crashes when trying to complete the export.

 

Any help most appreciated, as its very frustrating.

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    21 replies

    davidm16756661Author
    Known Participant
    Aug 10, 2021 1:53 PM UTC

    This is still happening, and SOOOO frustrating!!!

     

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Aug 10, 2021 3:00 PM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD & OS.
    2. Does changing the export location resolves the issue?
    3. Does this happen on a specific file or multiple files?
    4. Does changing the name of assets resolves the issue?

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

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    davidm16756661Author
    Known Participant
    Aug 11, 2021 7:01 AM UTC

    1: Latest version of XD 42.1.22

    Windows 10 Pro - Version 21H1

    2: No

    3: Always when exporting multiple files, single files works fine.

    4: Not 100% sure as I have to reboot PC each time this happens to get XD started again (It won't restart until I reboot)

     

    Any help appreciated.

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    Victoria Borrowdale
    Victoria Borrowdale
    Participating Frequently
    Apr 24, 2021 3:12 PM UTC

    I'm also having the same issue.

     

    I'm on Xd version 39.0.12.12.

    I'm on Mac OS 10.15.7

     

    It seems like it just started to happen over the last few days for me.

    Xd gets stuck when I export artboards to png.

    The only way to resolve is to force quit the app. This results in losing work that's being saved locally if I forget to save right before exporting the pngs.

     

    Is an update coming out soon to fix the bug?

     

    Thanks!

    Vic

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    davidm16756661Author
    Known Participant
    Apr 26, 2021 4:36 PM UTC

    This has been an issue for over a year now so not sure if there is a plan to fix.

    I had previously sent my logs, as have others, but the issue is still causing problems for some users. 😞

     

    I have done a quick screencast on a test XD file (attached) - not that this helps the Adobe dev team, but at least others can see if they are having the same issue. It happens pretty much every time I try to export multiple files.

     

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    davidm16756661Author
    Known Participant
    May 29, 2021 4:27 PM UTC

    Still happening... This is the last thing I see before I have to reboot the PC, which seems the only way to get XD working again.

     

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    guidopotena
    Participant
    Mar 11, 2021 3:01 PM UTC

    I'm getting the same error on Windows, just updated to the latest XD version. Before it was fine.

     

    Quite annoying problems.. 

     

    It happened first while trying to exporting multiple resources to JPG, then it happened also trying to export a single one.

     

    The loader bar seems to complete the export but then it freezes at almost 98% (see screenshot below).

     

     

    I tried to kill the task from task manager, but sometimes you need to reboot the PC because the task won't close.. 

     

    Please help us and try to fix this, thank you

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    davidm16756661Author
    Known Participant
    Apr 23, 2021 6:59 PM UTC

    Yes, this seems to have gotten worse in recent versions.

     

    It wouldn't be quite so bad if you could restart XD to fix, but as you mentioned, it usually requires a full reboot as you can't kill the app or 'runtime broker' which can't be closed with task manager.

     

    Still very frustrating!

     

    I get exactly the same as you though @guidopotena, it saves out to about 98%, then freezes.

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      liam-p
      Known Participant
      Sep 29, 2020 7:50 AM UTC

      I'm also consistently having this problem:

      • MacOs Catalana 10.15.5
      • XD  33.1.12.4

      Exports the JPGs but app then freezes - basically never comes out of the export progress dialogue.

       

      Only solution is to force close the app and start again.....

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      liam-p
      Known Participant
      Nov 10, 2020 8:41 AM UTC

      Still regularly having a problem with this, even in the latest version of XD.

       

      @HARSHIKA_VERMA is there any update on this bug and getting a fix?

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      Adobe Employee
      EdvinA.
      Adobe Employee
      Nov 10, 2020 2:26 PM UTC

      Hi @liam-p ,

       

      Can you upload a sample file in a shared location (Google Drive, Dropbox, etc..) and then PM me with the link to that file?

      I tried to reproduce the issue on my end but I couldn't. Being able to reproduce the issue will accelerate things.

       

      Thanks,

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Jul 21, 2020 2:06 PM UTC

      Hi there,

       

      Sorry to hear about the trouble. I tested this on my end on Windows 10 and it seems to work fine so could you please confirm if it is happening with a specific file or multiple files? If it's happening with multiple files, I'd recommend re-installing the application and let us know how it works after that. We'll try our best to help you with it.

       

      Regards

      Rishabh

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      davidm16756661Author
      Known Participant
      Jul 21, 2020 2:13 PM UTC

      Thanks for the response.

      It happens with multiple files mainly, when I've selected 7 or 8 objects (usually images as opposed to vector based objects). I end up having to reboot as I can't even kill the process from the task manager once this happens,

       

      I will try re-installing and report back, thanks.

       

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