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Participant
May 13, 2021
Question

XD crashing while trying to open/launch it.

  • May 13, 2021
  • 2 replies
  • 395 views

XD is crashing the moment i try to open it .

 

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2 replies

HARSHIKA_VERMA
Community Manager
Community Manager
May 13, 2021

Hi there,

 

We are sorry to hear you are having crash issues while trying to open Adobe XD. If you are on a windows machine we would request you to please try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/xd-crashes-when-launched-on-Windows.ug.html 

 

If you're on a Mac, please try the below steps-

 

  • Perform a clean install
  • Uninstall XD using the Adobe Cleaner Tool
  • Re-install the application.

 

Let us know if that helps.

 

Thanks,

Harshika

ravi5F94Author
Participant
May 13, 2021

Unable to launch adobe xd, after installing.