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Participant
May 13, 2021
Question

XD crashing while trying to open/launch it.

  • May 13, 2021
  • 2 replies
  • 395 views

XD is crashing the moment i try to open it .

 

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2 replies

Harshika Verma
Community Manager
Community Manager
May 13, 2021

Hi there,

 

We are sorry to hear you are having crash issues while trying to open Adobe XD. If you are on a windows machine we would request you to please try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/xd-crashes-when-launched-on-Windows.ug.html 

 

If you're on a Mac, please try the below steps-

 

  • Perform a clean install
  • Uninstall XD using the Adobe Cleaner Tool
  • Re-install the application.

 

Let us know if that helps.

 

Thanks,

Harshika

ravi5F94Author
Participant
May 13, 2021

Unable to launch adobe xd, after installing.