XD document data lost

Forum|Forum|5 years ago
August 27, 2020
6 replies
2563 views

I can't believe this - I've lost 9 hours of work today on my XD project. I save my work all the time. At the end of the day, I saved & closed. Then I noticed in my file explorer that the date on my project was still from yesterday (wtf??) so I opened it back up and sure enough, EVERYTHING I did today was gone. There is no option to revert, no auto-save, no nothing. And to clarify, the app did NOT crash. I received no indications that anything was wrong. It appeared to be saving all day, although it was clearly not. This is insane.

{Renamed By MOD}

Data loss

This topic has been closed for replies.

Correct answer Vlad G.

The external drive is NTFS, although I doubt that is relevant to the issue since I do not work from this drive - I only use it as a backup.

I work from my local drive, and save using Ctl+S. I'm in the habbit of doing this every 20-30 minutes, or any time I've made significant changes or before I walk away. I hadn't performed as SaveAs or renamed the file. The file was open all day while I worked. I didn't notice anything odd about the performance of the app, or any indicators that the file was not saving each time as normal. I didn't realize there was a problem until after I closed the file for the day, went to copy it to my backup, and noticed that the date was still from the day before.

Below is the link to the debug info:

https://we.tl/t-5UeChGAiES

Thank you,

Janee

Thanks Janee for the latest information.

Unfortunately I do not find anything unusual on 27th in your event log - I was hoping some syste-wide errors like file handles running out or whatnot. So basically this means that XD was showing that it was saving while in fact it did not.

One curiosity though, the logs seem to indicate you loaded multiple files with the same name. Is there any chance that the two (or more) files would be sync'ed by some other mechanism outside XD? (e.g. you modified the backup and it was overwritten).

Thanks,

--

Vlad

M

matiask31382249

Participant

Same here. I was working all week on a file and today when I open it again there is a version more than 10 days old.
It is not the first time this happens to me. Previously it was stored in cloud and I thought that was it. I changed and started storing it on the local computer but again everything was lost. Even free is expensive
Downloading figma

R

Raga25773198d7pl

Participant

This happens to me often, so I always create local copies and back up my files while saving while working. This time, however, I published while I was working. The funny thing is The published file has a more up-to-date document than any of the duplicate files, and all backups do. I saw a blank versioning history from 4:30am until 11:30am. Last published link was at 9:30 am; but last file with my updates was saved at 4:30am. All that work gone. I have checked my logged in ID, l ooked at all back up files, the app did NOT crash. I received NO ERRORS at all while working. I have no idea what to do. This was a transition of files to client.

J

Jamie23180041v66l

Participant

I share a similar situation. I have been working on an app project the past few months, and I beleived it was saving the entire time (to the cloud). I exited adobe the other day, and today I have logged back in and it is nowhere to be found. I checked some other accounts, can't find it anywhere. I upgraded to a paid plan as well. What a great start..
All I have recovered is a prototype of an older version of my app.
I really need to get the XD file back, surely stuff just doesn't disappear?

Rishabh_Tiwari

Community Manager

Hi Jane,

We're so sorry to hear about the trouble. Could please confirm if it was a cloud document? If yes, I'd request you to please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

You can also check if you are able to see the document here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

A

aeonmedia10420550Author

Participating Frequently

No, it was not a cloud document.

A

aeonmedia10420550Author

Participating Frequently

My workstation is Windows10. In file explorer if I look at the "Date Modified" column for my XD project it says 8/26/2020, when it should say 8/27/2020, since I worked on that project ALL DAY on the 27th.

All of the assets that I created using other Adobe Apps on the 27th are fine and saved as expected, so the problem is definitely isolated to XD. For some reason it's not even showing that I opened the XD project on the 27th.