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gogoimouchumi15
Participant
December 29, 2021
Question

XD document not opening

  • December 29, 2021
  • 1 reply
  • 158 views

Hi,

 

I was working on a file, and I am the sole contributor. Suddenly I received a pop-up message saying to save an earlier version of that file. When I clicked on the link, my file got closed, and now I can't open it. I can't even download it. Please help me. I am loosing an important piece of urgent work. Many thanks in advance.

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    December 29, 2021

    Hi gogoimouchumi15,

     

    We are sorry to hear you are unable to open your XD document. We would like to know if you've tried opening the file from here and let us know if that works. If it doesn't, please try signing out of XD, Creative Cloud desktop app, restart the machine and then launch XD from Creative Cloud Desktop app.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

     

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