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Vibrant_wanderlust0D4D
Participant
June 17, 2022
Question

XD Does not open first time

  • June 17, 2022
  • 2 replies
  • 399 views

First time XD does not open completely. It's stacked on the splash screen and never ends it. To avoid this issue users have to close xd and reopen it.

Then second time there is no issue. It's happening not only on my PC but also the same issue happens on my teammate's pc.

 

This is a big bug XD, If I am wrong, let's share your solution.

 

Now I am working for Envato Market 

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    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 1, 2022

    Hi @Vibrant_wanderlust0D4D,

     

    Hope you're doing well!

     

    We would like to follow up on your issue. Are you able to resolve the issue? You may try the steps suggested in this post.


    Please feel free to update the discussion if you need further assistance from us.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    June 18, 2022

    Hey, when did this start happening? Did you try logging out and back in the Creative Cloud app?

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      June 19, 2022

      Use the Creative Cloud Cleaner Tool to solve installation issues
      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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