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N
Nili5CEF
Participant
August 2, 2021
Question

XD does not open on 42.0 version. Stuck on opening window

  • August 2, 2021
  • 1 reply
  • 396 views

I have the latest version 42.0.22
no Error sign or number. just stuck on this oepning window

 

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This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
August 2, 2021

Hi there,

 

Sorry to hear about the trouble. If you have Windows OS, please install latest Windows OS updates and then re-install XD using this cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

N
Nili5CEFAuthor
Participant
August 4, 2021

Hi there,
THanks for your help.

Windows- updated.
XD- updated.

problem wasnt fixed.
What else can i do?

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 9, 2021

Hi Nili5CEF,


Sorry for the dekay in response and thanks for sharing the helpful info. Would you mind generating Adobe logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with us over a PM or here so that we can go ahead and log a bug for your issue for further investigation? 

 

Please share the screenshot of your About XD info page.

 

We will try our best to help you.

 

Thanks,

Harshika

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