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edl90491707
Participant
Feb 8, 2019 5:45 AM UTC
Question

XD doesn't launch after recent update.

Hello awesome people, i hope you can help me with this one.

So i just got an update for XD this morning (around like half an hour ago), i updated XD but when i launch it, nothing happens.
All i get is this white screen and then it goes away.

This is what i get when i launch XD and then nothing happens.

i'm running on Windows 10 Home, with Creative Cloud 4.8.0.421, i can't tell which XD version i have at the moment cause it doesn't launch (i've kept XD up to date so there's no way i'm running any old version ) Adobe XD CC​

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11 replies

gsathya01
gsathya01
Participant
Jan 20, 2021 1:51 PM UTC

Same issue with me too on Windows 10 Enterprise

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rienster
rienster
Participant
Feb 11, 2019 8:37 AM UTC

Same issue, before I had the error 50 and now this. Have the XD installed for more than a month now and haven't been able to use it to date.

I have the newest version. Windows 1809.

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Preran
Preran
Legend
Feb 11, 2019 2:03 PM UTC

Based on the info that was sent to me over a private message, I am providing these troubleshooting steps that were shared with me by the tech support team. If you aren't confident trying these on your own, you can get in touch with the tech support team using this link Contact Customer Care

  1. Uninstall XD.
  2. Quit Creative Cloud Desktop application, and kill all related processes from Task manager.
  3. Delete temp files by going to run(Win+r) then %temp%
  4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe
  5. Uninstall all Microsoft Visual C++ Redistributable packages
  6. Restart  computer and install XD

Let us know your observations.

Thanks,

Preran

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    gsathya01
    gsathya01
    Participant
    Jan 25, 2021 8:47 AM UTC

    Thanks Preran, This works perfectly for me. but had to reinstall/repair Creative Cloud Destop application too.

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    Preran
    Preran
    Legend
    Feb 8, 2019 2:42 PM UTC

    Can you let us know of the version of Windows 10 that is installed on your computer?

    If you are on Windows 1809, can you try these solutions and let us know if they helped?

    Adobe XD shows white screen after launch and crashes on Windows

    Thanks,

    Preran

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    villagra
    Participating Frequently
    Feb 8, 2019 3:16 PM UTC

    Same here, I cannot start XD on windows 1809.

    Preran​ that link doesn't help, it's already as described and it keeps crashing every time.

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    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    Feb 9, 2019 1:09 PM UTC

    Please update to the most current release (4.2.0.25) and let us know if Xd will open without crashing.

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    xapaliman
    Participating Frequently
    Feb 8, 2019 11:08 AM UTC

    Let's Try!

    Adobe XD launches into a white screen on Windows

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    i_msourabh
    Participant
    Feb 8, 2019 7:44 AM UTC

    I have also the same issue. After updating tomorrow, when I launch XD it's not opening, just taking few sec and it closes automatically. Here is the screen recorder

    issue.webm - Google Drive

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