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paulm69953622
Participant
March 24, 2022
Question

XD doesn't launch properly on Mac OS Monterey

  • March 24, 2022
  • 1 reply
  • 283 views

I have a weird issue with XD on Mac OS Monterey (Mid 2015 MBP).

 

XD 'launches' on Mac but I can't actually do anything. If I open a file or create a new one, I just get a blank window for lack of a better term. The toolbar is completely unresponsive, the tabs at the top are completely unresponsive, the whole program is totally unusable.

 

The image below is what I see when it opens.

I can access the menu at the top but a lot of the options are greyed out. I can't even close XD from the menu or dock, I have to Force Quit it. There's no error or any messages or crashes, it's almost like it just doesn't finish loading.

 

I've uninstalled and reinstalled, I've tried an older version, I've used the Adode Cleaner to uninstall and the problem still persists. It's simply unusable.

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 25, 2022

    Hi paulm69953622,

     

    We are sorry for the trouble. We'd love to investigate the logs to escalate them further. Could you please generate logs and share the crash dumps with me over a private message so that I can look into your issue?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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