Answered
XD doesn't start even after multiple restarts and re-installs of ol and new versions (even beta).
System Configuration: Windows 10. 64 bit, intel core i7, 2GB Graphics, 16 GB RAM.
Harshika VermaCorrect answer
Community Manager
Mar 5, 2021 6:30 AM UTC
Hi there,
We are sorry for the delay in response. We would request you to please try the below steps-
1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from C:\Program Files\Common Files\Adobe
5. Restart computer and install XD
Let us know if that helps.
Thanks,
Harshika
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