XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."

Forum|Forum|5 years ago
March 13, 2020
7 replies
23150 views

Currently, I cannot open the file in the document cloud. XD error "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.". Although I have installed the latest version, I have tried to delete and reinstall, but it still cannot work. XD version : 27.2.12

This topic has been closed for replies.

G

Gultasif22560012lc3v

Participant

Just go to Creative Cloud Desktop and just update Adobe XD.

J

JULITA5E3C

Participant

I have the same problem. How do i slove it?

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the trouble. If you still experience a similar issue-

You may try the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html
You can also try reinstalling XD.
If nothing works and you are a Teams user- please check if your admins have suppressed the updates.

Feel free to update the discussion if your need further assistance.

We would be happy to help.

Thanks,

Harshika

M

Maziyar5FDE

Participant

hi, i have the same problem but these steps that you mentioned didnt fixed my problem! my friend and i using the same version (41.1.12) and we couldn't launch each others files because of that error.

A

Alicia5F91

Participant

Patience will pay off! Thanks again Adobe, NASDAQ, Behance and many other helpful Apps to make a service possible!

C

chrislawho

Participant

I'm having the same issue. Creative Cloud says I'm up to date (31.2.12.4), I have opened another file from the same person 2 weeks ago. And some company files from as far as 6months ago give me the same error message.
Now, I'm working on a Mac while the files in question were created and worked on a PC, so though I wonder if Xd on PC might be ahead of the Mac version, it still doesn't explain why I get the error for older files.

This kind of issue combined with some usability ones makes it very unpleasant to work with Xd. I have worked on Sketch and Figma previously and Xd seems sooooo far behind and limiting that there's no way I'd consider using it if I didn't have too ><

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the delay in response. I would like to follow up if the issue has been resolved on the current verison of XD (28.9) or if you still need assistance.

We would be happy to help.

Thanks,

Harshika