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tssl
Participant
Nov 21, 2019 12:33 PM UTC
Question

XD : Error while exporting asset "There was a problem exporting your asset"

This morning when I opened XD I got a "your developer license has expired" warning from Windows, that was solved fairly quickly by changing some settings.

 

But now if I want to export something, ranging from a single shape to a whole artboard, I get the message: "There was a problem exporting your asset. We'd love to understand what went wrong so that we can fix this for you. Please tell us about the problem here."

 

I reinstalled XD multiple times and logged in and out of CC as told by Adobe Support, nothing fixed the error and it's kinda getting really annoying because I can't export at all and XD also doens't know what the cause is.

 

Does someone have any advice?

 

EDIT: I tried older versions of XD, they all have this problem now.

 

 

 

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10 replies

Participant
May 31, 2022 9:44 AM UTC

I'm also having the same issue right now. Did you find a solution?

 

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Participant
Jul 3, 2020 4:12 AM UTC

I use a  plugin custom export to resolve the issue

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Participant
Oct 18, 2021 8:35 AM UTC

Could you give me the link of the plugin?

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tssl
tsslAuthor
Participant
Jan 19, 2020 10:56 PM UTC

Quick update: I tried uninstalling, cleaning and reinstalling everything. I still get the same error message. Anyone any help? 😞

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Participant
Feb 8, 2020 3:20 PM UTC

Having the same issue and it seems to be random as in i tried to remove a few elements to see if that was the issue but it fluctuates even though the elements are the same.

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Ares Hovhannesyan
Community Expert
Community Expert
Nov 21, 2019 1:25 PM UTC

What kind of setting you have changed in windows?

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tssl
tsslAuthor
Participant
Nov 21, 2019 2:30 PM UTC

The side-load ability, because otherwise XD wouldn't open at all, I've never had that before.

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Preran
Legend
Nov 22, 2019 8:49 PM UTC

Sorry for being late to the discussion. Can you try creating a quick project with assets that aren't heavy and let us your observations?

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