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dannyp41066461
Participant
January 25, 2021
Question

XD file missing

  • January 25, 2021
  • 1 reply
  • 197 views

I was working in XD when my computer froze and I was forced to do a reboot. This almost never happens, but I decided to turn on my screen saver for once and MacOS froze at the password login.

 

Anyway - I rebooted, and cannot find my XD file in the Finder fold I had it saved in, nor is it previewed in the recents area of the XD launch window.

 

HOWEVER, I was about to see the file as a recent if I long clicked on the XD dock icon. When I click it, nothing happens.

 

Another thing to note, when I logged back in it said my Adobe subscription wasn't connecting. I've been using the free XD version (unsure when it became paid), even through today until I logged back in and it asked me to update, so I subscribed.

 

Has the happened to anyone? Unsure of where to go from here...

 

Thanks,

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Legend
    January 26, 2021

    Hi Danny,

     

    Sorry to hear about the trouble. Could you please check at this location ~/Library/Application Support/Adobe/Adobe XD and let us know if you were able to find the file there? 

     

    Regards

    Rishabh