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Umajit5E81
Participant
Dec 21, 2020 1:18 PM UTC
Answered

XD file not able to open

Not able to open the XD file it got stuck. Please help me with this issue.

 

 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 21, 2020 1:45 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the steps shared below:

    1. Sign out of XD and CC Desktop app.
    2. Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor.
    3. Sign back in on the Adobe CC desktop app and launch XD from there.
    4. Once launched, please try opening the file.

     

    In case if it still doesn't work, please share a few more details like:

     

    • The version of XD & OS.
    • Is this happening with a specific file or multiple files?
    • Is it a cloud file or a local file?

     

    Regards

    Rishabh

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    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 21, 2020 1:45 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the steps shared below:

    1. Sign out of XD and CC Desktop app.
    2. Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor.
    3. Sign back in on the Adobe CC desktop app and launch XD from there.
    4. Once launched, please try opening the file.

     

    In case if it still doesn't work, please share a few more details like:

     

    • The version of XD & OS.
    • Is this happening with a specific file or multiple files?
    • Is it a cloud file or a local file?

     

    Regards

    Rishabh

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