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sapna23301334ujw2
Participant
February 23, 2022
Answered

xd files on locud documents not opening in Xd

  • February 23, 2022
  • 1 reply
  • 645 views

XD cloud documnets saved not opening in XD
and when i open new document in that layers are not shown to me in XD also not able to save the documents

 

when i try uisng save with keyborad shorctcut " ctrl S" it gives error 3634

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Correct answer AkinGn

Hi @sapna23301334ujw2 , as I see in another conversation, the suggestion is uninstalling the Creative Cloud desktop app using the Creative Cloud Cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , and if you still have problems after reinstalling it, contacting the support: https://helpx.adobe.com/support/xd.html Hope this helps!

1 reply

AkinGn
Community Expert
AkinGnCommunity ExpertCorrect answer
Community Expert
February 23, 2022

Hi @sapna23301334ujw2 , as I see in another conversation, the suggestion is uninstalling the Creative Cloud desktop app using the Creative Cloud Cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html , and if you still have problems after reinstalling it, contacting the support: https://helpx.adobe.com/support/xd.html Hope this helps!

    M
    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    February 28, 2022

    Hi sapna,

    Thank you for contacting us, In addition to Akin's reply, I would like to add some points here, Before uninstalling OR Intslling the CCD, wait for the file sync to sync it completeley , then open then  XD documents .

    Hope it helps,

    Regards,

    Ashwini

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