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jagan0D4C
jagan0D4C
Participant
July 28, 2021
Question

Xd freez and Crash

  • July 28, 2021
  • 1 reply
  • 224 views

Xd freez and Crash  on zoom out and zoom in 

    This topic has been closed for replies.

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    July 29, 2021

    Hi jagan0D4C,

     

    Sorry for the trouble, To help you with this, I am going to need additional information from your end. 


    Would you mind check for pending updates for Windows, Creative Cloud desktop app, and XD? In addition to this, please update the display drivers as mentioned in step 3 as well as other troubleshooting steps from the help article. 

     

    If the problem persists, please enable the crash dump on your machine by following steps from here- https://helpx.adobe.com/in/xd/kb/how-to-collect-crash-logs.html. Collect the crash dump and share it via PM after uploading it to CC or Dropbox. We would be happy to take if further. 

     

    Thanks,

    Atul_Saini 

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