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Participant
November 1, 2019
Answered

XD Freezes after Exporting Artboards to PNGs

  • November 1, 2019
  • 11 replies
  • 4629 views

Every time I export artboards as PNGs, Xd will freeze once the export is complete. The screen gets stuck in a loading state, I presume this is when the Xd is autosaving any recent changes. Has anyone else experienced this issue? It's incredibly frustrating and slowing down my workflow. 

 

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Correct answer Radu Stavila

Hi everybody,

 

This is a bug in the folder picker that appeared in the latest versions of OSX. We have been in contact with Apple regarding this issue, they are aware of it and they are working on it. 

 

In the meanwhile, what we can recommend as workarounds:

- if possible, don't use the New Folder functionality from the folder/file picker

- if you do use it and you notice the options view (the part below the folders where you can select for which platform to export - iOS, Android etc) becoming unresponsive (unable to select a different platform), click again on New Folder and then Cancel. This seems to reset the UI and you should be able to complete the export from that point on without any issue. If, while in the frozen state, you exit the folder picker (either by hitting Export or by hitting Cancel) without clicking on New Folder again, you will have to kill Xd to get the UI back to its normal behavior.

11 replies

HARSHIKA_VERMA
Community Manager
Community Manager
November 1, 2019

Hi there,

 

We are sorry to hear you are facing trouble using Adobe XD. We haven't seen anyone else reporting the similar issue. We would like to know a few more details to investigate like-

 

  • What is the OS & XD version of your machine?
  • Is it happening with all the files or with a specific file?
  • Have you checked the latest update to your graphic card driver? Please visit the manufacturer site to check for and apply the latest updates to graphic drivers and let us know if that works for you.

 

Awaiting your response.

 

Thanks,

Harshika

 

Participant
November 2, 2019

Hi Harshika,

 

I fixed the problem by uninstalling and reinstalling Xd on to my machine. The problem seemed to be related to updating to Catalina OS on my macbook.

 

Thanks, Ruth

kathrynl64037466
Participant
June 26, 2020

I have had the same problem. So frustrating! and it still happens even after reinstalling Xd.