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Harish_VL
Participant
May 13, 2020
Question

XD freezes when I copy any element

  • May 13, 2020
  • 2 replies
  • 662 views

I just started using XD. But it freezes for a minute, the moment I press Cntl+C with any element selected in the file (any file - new/old). After unfreezing, I cannot paste the element. I can perform Alt+drag for creating a new copy though.

 

I have the latest version 28.9.12.2 (Starter) on a Window10. I have tried uninstalling and installed an older version, but the problem persists.

 Please help!

This topic has been closed for replies.

2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 1, 2020

Hi Harish, 

 

I would like to follow here. Could you please confirm if your issue has been resolved or you if need further assistance from us?

 

We would be happy to help.

 

Thanks,

Harshika

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    May 13, 2020

    Hi there,

     

    Sorry to hear about the trouble. I tested the same on my end on Windows 10 and XD 28.9 and its working fine. Could you please share a few more details like:

     

    1. Please ensure that the Graphics Card drivers are up to date as per the manufacturer's website?
    2. Are you using an external monitor? If yes, please disconnect an external monitor and test this on the primary screen.
    3. Will it be possible for you to share a small video of what exactly happens at your end?
    4. Please collect system logs by following the steps here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

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