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Participant
March 22, 2022
Question

XD freezes when selecting File>Open Recent on mac

  • March 22, 2022
  • 1 reply
  • 316 views

When trying to select File > Open Recent from the top menu, my mac freezes and I am unable to select my recent files. Is this a known issue?

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1 reply

HARSHIKA_VERMA
Community Manager
Community Manager
March 22, 2022

Hi rachelf08,

 

We're sorry for the trouble. We would like to know a few more details-

 

  • The version of XD and the details of your operating system?
  • Does that happen with every file?
  • Have you tried signing out of XD, Creative Cloud desktop app, restarting the machine, and then launching XD from Creative Cloud desktop app?

 

Let us know if that helps. We'll try our best to investigate.

 

Thanks,

Harshika

rachelf08Author
Participant
March 30, 2022

Hi Harshika,

 

It happens with every file. This is also an issue for my colleague. I've tried restarting etc, but it does not fix the issue.

 

I am using the latest version of XD and Macos Monterey Version 12.1

 

Thank you for your help