Skip to main content
D
defaultx2w3y941g7gw
Participant
August 19, 2021
Question

Xd Freezing issues on macOS 42.1

  • August 19, 2021
  • 2 replies
  • 343 views

Every single morning when I log on and start working, XD freezes on me. Each morning I need to log on, start working, wait for it to freeze, then have to restart my entire pc as force quitting and reopening does nothing. 

Upon a force quit, XD refuses to reopen. It's been going on for the past 2 weeks. 

PC details: MacOS Big Sur v11.5

XD version 42.1.22

 

{Renamed By MOD}

This topic has been closed for replies.

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 30, 2021

Hi defaultx2w3y941g7gw,

 

Hope you're doing well.

 

We would like to follow up on your reported issue. Are you able to resolve the issue with XD 43 version? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
August 19, 2021

Hi there,

 

Sorry to hear about the trouble. Is this happening on a specific file or multiple files? Could you please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and also, please share spin dump file by following the steps shared here:

 

  • Launch Activity Monitor
  • Select Adobe XD process (might show as “Not Responding”)
  • Click on the gear in the upper left of the Activity Monitor
  • Select “Spindump”
  • This will generate a text file

 

Please add both the file to a shared location and share the link through DM by clicking on my name.

 

Regards

Rishabh

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices