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Dub1212
Participating Frequently
June 24, 2021
Question

XD freezing since auto save

  • June 24, 2021
  • 3 replies
  • 599 views

Is anyone having trouble with XD freezing since they implemented the auto save to the cloud feature? I'm up to date and my XD is constantly freezing with the auto save. I now try to save local right away but I'm still having issues. 

    This topic has been closed for replies.

    3 replies

    DroidR13
    DroidR13
    Participant
    September 7, 2021

    Having the same problem. It's been intermitant since the last update, but now every time I modify a component - say adding a rollover and changing text color, it autosaves and freezes every single time, making it completely useless. What's wosre is that I'm in the process of transitioning a client with a top 30 app store app to XD (from Sketch) and now this happens. Not making a good case for Adobe. This in addition to scrollbars appearing in the web review pannel (on PC only) any time I use scrollable area. Really starting to lose patience with Adobe.

    DroidR13
    DroidR13
    Participant
    September 8, 2021

    I've narrowed it down a bit for my specific case. It freezes whenever I change the color of text using a saved preset. If I use the eye dropper instead, it's fine.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    September 8, 2021

    Hi there,

     

    Thanks for reaching out and sharing your findings. Would you mind sharing the version of XD and OS so that we can test this on our end? Also does this happen on every files or a specific file? We're here to help, just need more information.

     

    Regards

    Rishabh

    F
    fnonaka
    Inspiring
    July 17, 2021

    Me too, since last updates, about 1 month or more. I was waiting if Adobe fixes that, but in vain. WTF Adobe keep publishing updates with bugs - this is so annoying! Maybe it's time to move to Figma or Sketch!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    June 24, 2021

    Hi there,

     

    We are sorry to hear you're having trouble with XD freezing. We would like to investigate the issue further, could you please generate Adobe logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM? We'd also like to know if it happens with all the files or with a specific file. Is it possible for you to share the file with me as well so that we can check at our end? Please share the XD and the OS version of your machine.

     

    We will try our best to help.

     

    Note: Please add the URL of the post over a PM for reference.

     

    Thanks,

    Harshika

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