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gsathya01
gsathya01
Participant
January 20, 2021
Answered

XD Hangs Frequently after XD36.1 update on Windows 10

  • January 20, 2021
  • 1 reply
  • 698 views

Hello everyone, I am facing a frequent hanging of XD after a recent update on windows 10. Could you please let me know anyone have a solution for the same? Appreciate a quick turnaround. Thanks in Advance!

 

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    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi there,

     

    I am sorry for the bad experience. I would request you to please generate both the Crash dump and Logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue. Once the logs are generated, please try the below steps-

     

    1. Uninstall XD using the Cleaner tool 
    2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
    3. Delete temp files by going to run(Win+r) then %temp%
    4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe

    5. Restart the computer and install XD

     

    Let us know if that helps. 

     

    Thanks,

    Harshika

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    January 20, 2021

    Hi there,

     

    I am sorry for the bad experience. I would request you to please generate both the Crash dump and Logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us so that we can investigate the issue. Once the logs are generated, please try the below steps-

     

    1. Uninstall XD using the Cleaner tool 
    2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
    3. Delete temp files by going to run(Win+r) then %temp%
    4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe

    5. Restart the computer and install XD

     

    Let us know if that helps. 

     

    Thanks,

    Harshika

      gsathya01
      gsathya01Author
      Participant
      January 25, 2021

      Thanks Harshika, This works perfectly for me. But had to reinstall/repair Creative Cloud Destop application too.

        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        January 26, 2021

        Glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to XD.

         

        We would be happy to help.

         

        Thanks,

        Harshika

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