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Remx17719440
Remx17719440
Participant
Nov 27, 2020 3:23 PM UTC
Question

XD has been crashing constantly

XD has been crashing constantly for 1 week while I'm working, I'm on the latest version and creative cloud is up to date. I don't have any problems if I use other software like illustrator or photoshop!

anyone encountering the same problem?

thank you for your feedback

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    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Nov 27, 2020 8:44 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The exact version of XD & OS.
    2. Is it crashing while working on a specific file or multiple files?
    3. Does it crash while performing a specific task or it's crashing randomly?

     

    Regards

    Rishabh

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    Remx17719440
    Remx17719440Author
    Participant
    Nov 30, 2020 8:27 AM UTC

    Hello,

    I am on version 35.1.12 for XD

    My operating system is :
    - Microsoft Windows 10 Home 64 bits 10.0.18363
    - NVIDIA GeForce GTX 1650 graphics card with Max-Q Design, Intel (R) UHD
    Graphic 620
    - SSD storage 1476 GB
    - 16 GB memory

    It crashes for no reason on any file. Sometimes I cannot open 2 files at
    the same time, the loading is done but does not display my work (see
    screenshot attached)

    {Personal information removed by MOD}

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Dec 2, 2020 3:03 PM UTC

    Sorry for the delay in response. Please try clean installation by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    In case if it still crashes, please note the time stamp(Local Time), and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

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