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R
rk11504580
Participating Frequently
February 17, 2019
Question

XD Infinite loading and the follow up error

  • February 17, 2019
  • 1 reply
  • 1512 views

When I start XD  the app loads infnitely, like so

It never stops. Then when I decide to head to Cloud Documents section in the menu this happens:

It works as normal when I restart XD

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
February 18, 2019

Hi Rk,

Thanks for sharing the screenshot, could you please share the version of Adobe XD which you are using? I would request you to try the steps mentioned here: - Issue saving xd files to creative cloud and update this discussion with the results.

Thanks,

Atul_Saini

R
rk11504580Author
Participating Frequently
February 19, 2019

Unfortunately that solution didn't work, because I use the latest versions of the CC and XD.

Reinstalling both apps or re-signing in didn't solve the problem either

Preran
Community Manager
PreranCommunity Manager
Community Manager
February 19, 2019

Just to be sure, does this happen every time you open Adobe XD? Do you have to restart to open a new document?

Thanks,

Preran

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