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zhanap21299534
zhanap21299534
Participant
Jul 1, 2020 1:20 PM UTC
Answered

XD Installer does not launch

Hi, I have the following problem with XD - I downloaded the .dmg file to install and when I double click the installer it does not launch at all and therefore I am unable to even install. Has anybody encountered this and knows how to fix it? 

 

Thank you. 

 

 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jul 1, 2020 2:53 PM UTC

    Hi there,

     

    Sorry to hear about the trouble.  Could you please try to download the software from the Adobe Creative Cloud desktop by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

     

    Let us know if this works or if you need any further assistance.

     

    Regards

    Rishabh

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    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jul 1, 2020 2:53 PM UTC

    Hi there,

     

    Sorry to hear about the trouble.  Could you please try to download the software from the Adobe Creative Cloud desktop by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

     

    Let us know if this works or if you need any further assistance.

     

    Regards

    Rishabh

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