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I
il-Mamo
Participant
May 17, 2022
Answered

XD ios app crashing right after launch

  • May 17, 2022
  • 3 replies
  • 931 views

Hi, I was using Adobe XD on my iPhone XR and it was working fine about an hour ago, when I went to use it again it booted but crashed within a few seconds, I uninstalled and reinstalled the app, and updated my phone to the latest software update but it still does the same exact thing. can anyone help, please. thanks in Advance 

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    yes .the latet version

     

    it crashing while i open the app.only happening when i log in ..becuase i reinstalled it .i can open .but once i log in .it crushes 

     


    Hi All,

     

    The issue stands resolved. Please check and let us know if you're still experiencing the issue.

     

    Regards

    Rishabh

    3 replies

    M
    mosaico20
    Inspiring
    May 17, 2022

    The same thing happened to me today. did you fixed it yet ?

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 17, 2022

    Hi @mosaico20 @il-Mamo @elijahw6298421 ,

     

    We can reproduce this on our end and we're investigating this. I am tracking this with the team and will update this discussion as soon as I hear from the team.

     

    Note: Marking this answer correct just to share the update right at the top.

     

    Regards

    Rishabh

     

      M
      mosaico20
      Inspiring
      May 17, 2022

      hello i dont know what happen my adobe xd close automatically .i restated my phone .reinstalled the XD on the phone still same ..

      iphone 11

      btw .it is ok if i am not log in .if i login .the app close immediately .anyone knows how to fix this ?

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      May 17, 2022

      Hi @mosaico20 ,

       

      Sorry to hear about the trouble. Please ensure that you have the latest version of the iOS and desktop app and in case if they are already up to date and still crashing, please share a few more details like:

       

      1. Is it crashing while doing a live preview through USB tethering or while opening a cloud doc?
      2. Is it crashing on multiple files or a specific file?

       

      We're here to help, just need more information.

       

      Regards

      Rishabh

      M
      mosaico20
      Inspiring
      May 17, 2022

      yes .the latet version

       

      it crashing while i open the app.only happening when i log in ..becuase i reinstalled it .i can open .but once i log in .it crushes 

       

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      May 17, 2022

      Hi @il-Mamo ,

       

      Sorry to hear about the trouble. Please ensure that you have the latest version of the iOS and desktop app and in case if they are already up to date and still crashing, please share a few more details like:

       

      1. Is it crashing while doing a live preview through USB tethering or while opening a cloud doc?
      2. Is it crashing on multiple files or a specific file?

       

      We're here to help, just need more information.

       

      Regards

      Rishabh

      elijahw6298421
      elijahw6298421
      Participant
      May 17, 2022

      I'm having the same issue. It crashes as soon as I open the app. For what it's worth, I did notice the live preview tab was selected for me. But it crashes so fast I can't even do anything to change that.

      M
      mosaico20
      Inspiring
      May 17, 2022

      also happens to me as well 

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