XD is Craching and Closed on opening

Question

Today, when I was at my work.When I opened the XD this pops up the window saying "Please close and relaunch XD, then try opening the document again. (error 5719)." I unistalled and then reinstalled the XD. But the issue is still existing. My project's work stoped today. Kindly, guide me to solve this.

Muhammad_Yousaf_Mehdi · Accepted Answer

Hi there,

We would request you to please try the below steps that helped few customers in past:

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

Let us know if that helps.

Thanks,

Madhumati

Thanks a lot.

My XD's issue has been resolved. I did restart my PC and then after updating CC, the issue has been resolved. And its working fine. I hope in future i will not be irritated by such issues.

Madhumati chitapur · Answer

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd-discussions/error-5719-while-opening-adobe-xd/td-p/11416075

Let us know if this helps or if you need any further assistance.

Thanks,

Madhumati

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