To give an idea, I have only two images I reuse, six artboards, and XD is using 38gig of memory... Every change sends the CPU and memory into a wild ride, with the Activity Monitor saying it's not responding, but after about 5 minutes, it does save. My file only has 6 artboards...

Adobe CC: 5.6.2.1

Adobe XD: 49.0.12.14 x64

System:
MacBook Pro 2019, macOS Monterey 12.2.1

2.3 GHz 8-Core Intel Core i9

32 GB 2400 MHz DDR4

Radeon Pro 560X 4 GB, Intel UHD Graphics 630 1536 MB

P

Peter_Flynn

Adobe Employee

@patlap1: we haven't heard back from you yet. Are you still having this problem? If so, please follow these steps to capture diagnostics so we can investigate further:

Open XD and wait until it is frozen
Open Task Manager
Right-click the XD app and choose Create Dump File
Upload the resulting file somewhere and send us a link (if you don't want to share the file publicly, you can send a private message to any one of the Adobe staff who've replied on this thread and we'll make sure it gets looked at)

Hope we can help you out!

N

Nimisha Jain

Participant

Hey I tried following the steps when it freezes but the Create dump file button isn't active in that while. And it hangs every 30 seconds couldn't move an inch through my project. Please help. I couldn't even attach a screenshot for the same. There's an issue.

D

DarshanB836

Participant

XD is more of pain than anything. We are paying everymonth for services that half the time doesn't work. We will shift to Figma soon. Looks like Adobe has no clue on solving this problem. Every time they provide trial and error methods and none work

C

CoreyRLucier

Adobe Employee

Thank you for detailing your trouble in the forum. We'd be happy to help walk you through capturing some diagnostics if you are able/willing to help out.

dwabyick1

Adobe Employee

This doesn't sound good! It would be great to get any more information if we can to help diagnose this problem. A few questions for starters:

1. Could you give any more information as to what the "freeze" means? Does it just pause, and recover, or does it freeze and lock up, requiring a reboot?

2. Does this happen with all files, or just specific files?

3. Can you give any more details on the hardware setup?

Thanks,

-Daniel

Mihnea Ovidenie

Community Manager

Hi Patrice,

When you mention dragging, are you referring to dragging items on canvas? Dragging outside files into XD?

Do you have HW updated with latest drivers for the GPU?

Thanks,

M.

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