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medandu
Participant
Apr 12, 2020 10:03 PM UTC
Answered

XD is freezing and keeps on connecting in 28.4 version.

xD after recent update started to lose connection and not be able to restore it — for ex. pc went to sleep mode with xD window open, after re-login you can not continue working — xD window is locked, the spinner is rotating, but nothing happens, it's window can't even be closed — only through the task switcher or taskbar.

That's very annoying and started happening only after recent update (I'm using 28.4.12)

Document filename is looking like that in this case: https://snipboard.io/83G4YI.jpg you can see a "×" next to the cloud symbol.

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Apr 13, 2020 1:51 PM UTC

Hi there,

 

We understand it could be frustrating for you when XD keeps on freezing. We have the current version of XD available (28.5). Would you mind updating XD again to the current version? Let us know if that helps.

 

We would be happy to help.

 

Thanks,

Harshika

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3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Apr 13, 2020 1:51 PM UTC

Hi there,

 

We understand it could be frustrating for you when XD keeps on freezing. We have the current version of XD available (28.5). Would you mind updating XD again to the current version? Let us know if that helps.

 

We would be happy to help.

 

Thanks,

Harshika

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medanduAuthor
Participant
Apr 20, 2020 12:47 PM UTC

Dear Harshika, it's already 28.6.12.3

Looks like it's better now, thank for your feedback.

Let's see, no more problems at the moment.

BR,

Dmitry

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Apr 20, 2020 5:01 PM UTC

Glad to hear you're able to resolve the issue. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika 

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