Skip to main content
N
Nur Arga5C38
Participant
July 26, 2021
Question

XD is lagging on XD 42.0.22 version on Apple silicon M1 Chip

  • July 26, 2021
  • 7 replies
  • 4084 views

They say Adobe XD 42.0 Support Apple Silicon M1 Chip, I'm using mac pro-2020 and updated my XD into 42.0 then I have a problem that the XD extremely lag which is wasting my time and really annoying. I'm trying to downgrade but it's too late, all the project has been saved to the new version. Please fix it. Thanks

 

<Title renamed by moderator>

    This topic has been closed for replies.

    7 replies

    A
    antoniocanva
    Participant
    May 30, 2022

    I'm tired of bugs on Adobe XD. I'll start using Figma.

    A
    Aristea5E93
    Participant
    November 22, 2021

    Hello,

    I'm having the same issues on the latest M pro macboook. I learned that working on files that are saved as local documents instead of saved on adobe cloud helps a lot. Without the auto-save it performs much better, it still takes minutes to open or save the file but at least it doesn't lag while I'm working.. i hope this helps

    H
    hashimb32364652
    Participant
    September 14, 2021

    Hi, I'm facing the same issue in my MAC M1 chip 2020 model. my XD version is 43.0.12

    its lagging when i try to pan, zoom or type. 

    its the same for all the files even very small file sizes. 

    another issue is that XD hangs while trying to open files. the only option left is to force quit. please resolve this and help people like us

    C
    CarlosUX
    Participant
    August 20, 2021

    tengo el mismo problema, el zoom con demasiado lag , no se puede usar bien, ya actualicé la aplicación . lo raro es que si activas QuickTime para grabar la pantalla, deja de estar lag, pero si cierras el QuickTime , vuelve el lag.

    S
    Samhitha5C07
    Participant
    July 29, 2021

    Hi,

    I am facing cursor lagging in XD for macbook air M1.

    I did uninstalled and re-installed I still face the same issue.

    Can I know How to resolve this issue?

     

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 29, 2021

      Hi there,

       

      Sorry to hear about the trouble. Please share a few more details like:

       

      1. The version of XD.
      2. Is this happening while working on a specific file or multiple files?
      3. Does any specific action leads to this or its happening all the time.
      4. Please share a small video of what's happening.

       

      We're here to help just need more information.

       

      Regards

      Rishabh

      S
      Samhitha5C07
      Participant
      July 29, 2021
      Version is : 42.0.22
      While zooming in and out, dragging the artboard I am noticing the lagging.
      Also while typing as well I notice the lag.

      I have attached the video. You can check the lag between finger moments and
      actions on the screen.
      Can you please try to resolve this as soon as possible.?
      J
      justinmccallrcs
      Participant
      July 28, 2021

      Since getting my MacBook Air with the Apple M1 chip, I have had nothing but stress using Adobe XD.

      I updated XD to the latest v42 but it still freezes and then I have to restart my MacBook everytime just to get XD to open files again.

       

      I am saving/opening my working files to/from the Adobe Cloud.

       

      I've attached the logs > https://drive.google.com/file/d/19dRR9N3e2Xb0GpmL64GX-gQdZvdu235t/view?usp=sharing

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 28, 2021

      Hi there,

       

      We're so sorry to hear about the trouble. Could you please share a few more details like:

       

      1. Is it happening while working on a specific file or multiple files?
      2. Please capture the memory utilization by XD in the Activity Monitor while working on XD and share a screenshot.

       

      We'll share these details along with logs with the Engineering team to identify the root cause of the issue.

       

      Regards

      Rishabh

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      August 12, 2021

      Hi justinmccallrcs,

       

      Thanks for sharing the Adobe logs and details of your issue. We would like to follow up on your issue. Are you still experiencing the issue with XD 42.1 version? Please feel free to update the discussion for further assistance.

       

      We will try our best to help. 

       

      Thanks,

      Harshika

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 26, 2021

      Hi there,

       

      Sorry for the trouble. We would like to investigate the issue you're experiencing with the latest version. Is it possible for you to record a video of the issue and share with us so that we can escalate it to our product team for investigation purpose?

       

      We will try our best to help.

       

      Thanks,

      Harshika

      S
      Stacey_UX_ID
      Participant
      July 27, 2021

      Hi,
      I am having the same issue, even with really small files. XD freezes typing into a text box everything gets blurry and just laggs unable to do anything else. 
      I am restarting my computer ( Which is a new PC ) multiple times a day. 

      Anything that can be done to fix this issue please do. This is bringing down productivity for the whole team. We really love XD but if this continues it will be deemed unusable. 

      Thank you
      Stacey

       

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        July 27, 2021

        Hi Stacey,

         

        We're so sorry to hear about the trouble. Please try uninstalling XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD. If it still freezes, please share a few more details:

         

        1. The version of XD & OS.
        2. Is this happening on a specific file or multiple files?
        3. While using XD please capture memory usage in the Task Manager/Activity Monitor and share a screenshot.
        4. Please collect and share logs using this https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

         

        Regards

        Rishabh

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices