Skip to main content
Abishek5FFB
Participant
Aug 3, 2021 5:44 AM UTC
Question

XD is not opening after update

after latest update today xd is not opening and stopping important work.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Aug 3, 2021 12:39 PM UTC

    Hi Abhishek,

     

    We're so sorry to hear about the trouble. If you have Windows OS, please install the latest OS updates, as in some of the cases, we have found that updating OS have resolved such issues. So please update Windows OS and then uninstall XD using the cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that helps or if you need any further assistance.

     

    Regards

    Rishabh

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Aug 30, 2021 3:49 PM UTC

    Hi Abishek5FFB,

     

    Hope you're doing well.

     

    It's been a while we haven't heard back from you. Are you still experiencing the issue with the latest version of XD 43?

     

    Please feel free to update the discussion if you need further assistance.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices