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Abishek5FFB
Participant
August 3, 2021
Question

XD is not opening after update

  • August 3, 2021
  • 1 reply
  • 416 views

after latest update today xd is not opening and stopping important work.

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 3, 2021

    Hi Abhishek,

     

    We're so sorry to hear about the trouble. If you have Windows OS, please install the latest OS updates, as in some of the cases, we have found that updating OS have resolved such issues. So please update Windows OS and then uninstall XD using the cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that helps or if you need any further assistance.

     

    Regards

    Rishabh

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 30, 2021

    Hi Abishek5FFB,

     

    Hope you're doing well.

     

    It's been a while we haven't heard back from you. Are you still experiencing the issue with the latest version of XD 43?

     

    Please feel free to update the discussion if you need further assistance.

     

    We would be happy to help.

     

    Thanks,

    Harshika

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