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Manuel5C13
Participant
August 23, 2020
Answered

XD keeps crashing regularly (Windows 10)

  • August 23, 2020
  • 27 replies
  • 35554 views

I am running Windows 10 on a GTX 1080 Ti. I've had this issue since a very long time. The latest graphic drivers are installed (released 17/08/2020). XD is updated too.

 

Crashes seem to happen randomly, ie when resizing a layer and even when just moving a layer. I cannot use XD at all because of this problem. If actively wanting to work on a project XD lasts no longer than 5 minutes before it crashes.

 

I keep pressing the Send Report button after the crash since weeks but never heard back from anyone and the crashes  weren't fixed in the recent XD updates.

 

What can I try to fix this problem?

 

 

      Correct answer Rishabh_Tiwari

      Hi Kevin,

       

      We're so sorry to hear about the trouble. We'll need to identify the root cause of the crash, so could you please share a few more details like:

       

      1. The version of XD.
      2. Is it crashing while working on a specific file or multiple files?
      3. Please ensure that you have the latest graphic card drivers as per the manufacturer's website.
      4. If it is already up to date, please collect system logs by following the steps shared:  here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
      5. We'll also need the crash dump, so please enable the crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and wait for the application to crash. Once the application crashes, please collect the crash dump file from this location: Start > Run > %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps

       

      Note: Please add the system logs and crash dump to a shared location like Google Drive or DropBox and share the link through DM, by clicking on my name.

       

      Regards

      Rishabh

      27 replies

      G
      greenstechnologies
      Participant
      September 18, 2025

      I’m also facing the same issue. While working on developing new page UI designs in Adobe XD for Greens Technologies – Data Analytics Course , I encountered similar problems. I’m currently using a MacBook Air with the M1 chip, 8-core CPU, 7-core GPU, 8GB unified memory, and a 256GB SSD storage. The laptop runs on macOS Monterey with a 13.3-inch Retina display (2560x1600 resolution), which generally works smoothly for design tools. Since this device is known for good performance and efficiency, I’m not sure if the issue is related to Adobe XD compatibility or system configuration.

      Greens Technologies
      H
      hayungs
      Known Participant
      September 18, 2025

      Adobe is only keeping CD on life support since May 2023. You better start to switch to Figma soon.

      S
      Saad Alam Khan
      Participant
      September 30, 2021

      I am facing the same problem from last month, keep sending the crash report but there is no response from adobe, this is shameful, we have to switch somewhere else.

      Ayush577
      Ayush577
      Participant
      August 31, 2021

      Sometimes, I can't able to use a keyboard in adobe xd. I don't know why this happening
      If anybody knows how to fix it. please let me know as soon as possible

      Mark Anthony Sarmiento
      Mark Anthony Sarmiento
      Participating Frequently
      October 13, 2021

      Same here. The solution I found is to open another xd document then move any element in the design. Then I will go back to the file I am working on and the keyboard starts to work. 

        D
        defaultat5q34opja78
        Participant
        August 27, 2021

        Same thing with me. Just done an hour of work, saving regularly and noticed "saving" was constantly displaying at the top of the screen. I moved an element to another part of the design and it just crashed. Upon opening, none of the changes had been saved at all. 
        Adobe, you charge money for this product and I've submitted multiple crash reports.
        I use Adobe XD because it's fairly easy to use and cross platform, unlike Sketch. I'll be looking for another solution if this isn't resolved.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        August 27, 2021

        Hi there,

         

        We're so sorry to hear about the trouble. Could you please share a few more details like:

         

        1. A screenshot of the About XD info page, under the Help menu.
        2. Is this happening on a specific file or multiple files?
        3. If you are on the latest version of XD which is 43.0 then, please collect the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
        4. Please enable the crash dump, by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html once XD crashes, please collect and share the logs from this location: %LocalAppData%/crashdumps

         

        Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. Please add this discussion link in the subject.

         

        Regards

        Rishabh

        AMircea
        AMircea
        Participant
        August 13, 2021

        Version 42.1.22.4. Keeps crashing. And crashing. And crashing. About 10 times per day. Usually when I zoom in-out, sometimes for other reasons. This has been going on for months. 15 years of design and 25 years of using a computer, and I never in my life used an app that crashes so often.

         

        Hundred of names mentioned as engineers & developers for this app and can't make it not f***ing crash every hour.

        Great job, Adobe!

          Celestine.Fisser
          Celestine.Fisser
          Inspiring
          August 18, 2021

          Same here. It keeps crashing and crashing multiple times per day. Come on Adobe.. Step up your game!

          N
          nikr93623238
          Participant
          August 18, 2021

          yep same here, it's getting unusable, if i wasn't forced to use this thing because of a work licence i would have switched a long time ago. 

           

          Try to load up more than 1 file at a time - XD "oh no, i don't think so - CRASH

          Selecting text on an artboard  - XD - "ha, no way mister" - FREEZE

          Try to share a file for colleagues to work on  - XD - nah, can't let you do that - ERROR

           

            M
            Mohammad Mehdi5CBC
            Participant
            July 20, 2021

            I've Same problem with adobe xd  latest version now (41.1.12.9), keeps crashing while I'm working on it on windows 10

             

            I've core i5 + geforce gt 730 graphics

              G
              germanb48429892
              Participant
              July 22, 2021

              There's a new update, the 42 something. Hope that helps, and if it doesn't I'm not using this product anymore. It's pathetic.

              G
              germanb48429892
              Participant
              July 22, 2021

              Ok, with the new 42 it hasn't crashed in like 20 minutes, which is good, because it was not letting me work for more than 10 minutes.

              D
              davidh15841111
              Participant
              June 17, 2021

              Same problem here. I was working in another app and XD just closed for no reason and I lost 2 hours worth of work. Awful.

                A
                adi99
                Participant
                June 13, 2021

                Yesterday started crashing for me also, after a big windows update... Blank screen and crash after opening a file. I reinstalles everything, no fix found, even tried all debugging steps from adobe page. Too bad that there is no fix...

                G
                Gavin5E47
                Known Participant
                June 10, 2021

                Same problem, sick of it now, Ive recommend XD as the software of choice for our organisation and Im seriously beginning to regret that. 4 crashes in the space of an hour this morning

                S
                sharp_Walrus5D89
                Participant
                April 12, 2021

                I managed to solve the problem, just uninstall Adobe XD and install Figma, my mental health came back, and I did it at the company too, now everyone uses figma.

                  T
                  TempTroy_UX
                  Participant
                  April 12, 2021

                  😄 i have played around with Figma in the past and we used with a designer overseas who could not collaborate with us at the time using anything else (i think we were on on Sketch at the time) if my company supplied Macs I'd be on Sketch now instead of XD...this is ridiculous. i love Adobe products, always have.  this crashing tho...ugh, 

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