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Dub1212
Participating Frequently
Nov 16, 2020 3:17 AM UTC
Question

XD keeps freezing since Oct update?

Ever since the MAX update my XD constantly freezes. Anyone else having problems? I'm on Catalina. I haven't had any issues up until now. 

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Nov 30, 2020 7:02 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. I am just following up to check if you are still facing an issue? In case if it is still crashing,  I'd recommend doing a clean install https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    Nov 16, 2020 11:10 AM UTC

    Hi, we need more information such as the software version you are using and the characteristics of your computer.

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