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November 16, 2020
Question

XD keeps freezing since Oct update?

  • November 16, 2020
  • 2 replies
  • 375 views

Ever since the MAX update my XD constantly freezes. Anyone else having problems? I'm on Catalina. I haven't had any issues up until now. 

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    2 replies

    Rishabh_Tiwari
    Legend
    November 30, 2020

    Hi there,

     

    Sorry to hear about the trouble. I am just following up to check if you are still facing an issue? In case if it is still crashing,  I'd recommend doing a clean install https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    italosan
    Community Expert
    Community Expert
    November 16, 2020

    Hi, we need more information such as the software version you are using and the characteristics of your computer.