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I
iriss90593928
Participating Frequently
November 20, 2019
Question

XD keeps getting disconnected when working on Cloud Documents

  • November 20, 2019
  • 1 reply
  • 2250 views

The Mac CC dock icon bouncing without reason. It Bounces up  twice and then stops. 5min or so later it does it again... and again... and again...

I keep going to my XD window to see what's up but I don't see anything.

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1 reply

K
KoushikC
Inspiring
November 20, 2019

Ive notice this too when my cloud docs are open. I think it loses connection and tries to alert but it connects again on its own?

I
iriss90593928Author
Participating Frequently
November 28, 2019

Wow; yep I think that's it. Super tedious as it happens constantly. No more cloud docs for me...

Preran
Community Manager
PreranCommunity Manager
Community Manager
November 28, 2019

This is definitely not the intended behavior. If you have access to an alternate Internet connection, can you try using that and let us know of your observations.

 

If you would like us to investigate this for you, please run the log collector tool https://adobe.ly/2zN5ybC, download the log file and upload it to a shared location. Share the URL of the log file here.

 

Thanks,

Preran

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