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Participant
June 11, 2021
Question

XD keeps saving every 10-15 secs. But it comes in middle of my work.

  • June 11, 2021
  • 1 reply
  • 352 views

The cloud document in XD keeps saving every 10-15 secs. Which is supposed to be a good thing right? But while it does that it doesn't allow me to work for few secs. This happening every few secs is a night mare. 
Please fix this. Make me want to quit XD. 

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1 reply

Community Manager
June 11, 2021

Hi Akhilesh,

Sorry for the inconvience caused while working on XD, Could you please share the details which are listed below,

1. In which version of XD your facing the issue.?

2.In which system Win/Mac?

3.Is it consistent?

4. Is it happening with all the files or specific file?

5. What kind of 'saving' you're seeing (screenshot can help or video if possible) ?

6.Can you please share us the logs from the system you're facing issue, it will help us identify exact issue and fix can be provided at the earliest. You can use this link to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

and share to us via one drive or Creative Cloud link.

Will try to relove it ASAP.

 

Regards,

Ashwini M Hiremath.