Participant

Answered

XD keeps shutting down!?

Forum|Forum|8 years ago
April 7, 2018
5 replies
1378 views

XD is shutting down on me whenever I use the text tool. Help Please!!

This topic has been closed for replies.

Correct answer Preran

The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.

Thanks,

Preran

Harshika Verma

Community Manager

Hi Meghna Bhuptani,

We are sorry for the delay in response and sorry for the trouble. We would request you to please share the version of XD and the OS details.

Please also generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

We will try our best to help.

Thanks,

Harshika

M

Meghna Bhuptani

Participant

I am also getting the same issue. Help Please.

R

Reico Wang

Known Participant

My colleague has the same problem when clicking the text box to re-edit then it shut down in sudden.

R

Reico Wang

Known Participant

and it keeps happening on windows

Preran

Legend

Can you provide us with the information I have requested above?

PreranCorrect answer

Legend

The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.

Thanks,

Preran

R

RafahFilFilan

Participant

Hello, I'm facing this issue right now!

I'm using Arabic fonts.

How can you fix this?

Preran

Legend

Hi lamfar,

I haven't heard of this issue previously. Can you try reinstalling the application and let us know if it helped? If you still need assistance, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for further investigation. To send a private message, click my picture and use the message button.

Thanks,

Preran

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