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Iamfar
Iamfar
Participant
Apr 7, 2018 1:02 PM UTC
Answered

XD keeps shutting down!?

XD is shutting down on me whenever I use the text tool. Help Please!!

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    Preran
    PreranCorrect answer
    Legend
    Apr 9, 2018 4:35 PM UTC

    The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.


    Thanks,

    Preran

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    9 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 10, 2022 10:23 PM UTC

    Hi Meghna Bhuptani,

     

    We are sorry for the delay in response and sorry for the trouble. We would request you to please share the version of XD and the OS details.

     

    Please also generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    Meghna Bhuptani
    Participant
    Jan 6, 2022 10:11 AM UTC

    I am also getting the same issue. Help Please.

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    Reico Wang
    Known Participant
    Apr 25, 2018 8:37 AM UTC

    My colleague has the same problem when clicking the text box to re-edit then it shut down in sudden.

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      Reico Wang
      Known Participant
      Apr 25, 2018 8:38 AM UTC

      and it keeps happening on windows

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      Preran
      Preran
      Legend
      Apr 25, 2018 3:50 PM UTC

      Can you provide us with the information I have requested above?

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      Preran
      PreranCorrect answer
      Legend
      Apr 9, 2018 4:35 PM UTC

      The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.


      Thanks,

      Preran

      Translate
      RafahFilFilan
      Participant
      Feb 28, 2021 1:42 PM UTC

      Hello, I'm facing this issue right now!

      I'm using Arabic fonts.

       

      How can you fix this?

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      Preran
      Preran
      Legend
      Apr 9, 2018 3:49 PM UTC

      Hi lamfar,

      I haven't heard of this issue previously. Can you try reinstalling the application and let us know if it helped? If you still need assistance, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for further investigation. To send a private message, click my picture and use the message button.

      Thanks,

      Preran

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