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Iamfar
Iamfar
Participant
April 7, 2018
Answered

XD keeps shutting down!?

  • April 7, 2018
  • 5 replies
  • 1362 views

XD is shutting down on me whenever I use the text tool. Help Please!!

    This topic has been closed for replies.
    Correct answer Preran

    The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.


    Thanks,

    Preran

    5 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 10, 2022

    Hi Meghna Bhuptani,

     

    We are sorry for the delay in response and sorry for the trouble. We would request you to please share the version of XD and the OS details.

     

    Please also generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    M
    Meghna Bhuptani
    Participant
    January 6, 2022

    I am also getting the same issue. Help Please.

    R
    Reico Wang
    Known Participant
    April 25, 2018

    My colleague has the same problem when clicking the text box to re-edit then it shut down in sudden.

      R
      Reico Wang
      Known Participant
      April 25, 2018

      and it keeps happening on windows

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      April 25, 2018

      Can you provide us with the information I have requested above?

      Preran
      Community Manager
      PreranCommunity ManagerCorrect answer
      Community Manager
      April 9, 2018

      The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.


      Thanks,

      Preran

      R
      RafahFilFilan
      Participant
      February 28, 2021

      Hello, I'm facing this issue right now!

      I'm using Arabic fonts.

       

      How can you fix this?

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      April 9, 2018

      Hi lamfar,

      I haven't heard of this issue previously. Can you try reinstalling the application and let us know if it helped? If you still need assistance, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for further investigation. To send a private message, click my picture and use the message button.

      Thanks,

      Preran

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