Participant

Answered

XD latest update not compatible with Mac OSX 10.13 Sierra

Forum|Forum|5 years ago
November 6, 2020
6 replies
16711 views

Hi,

I recently started using XD and creative cloud. I have 2 Macs and while working on one on Catalina when I saved my design I could not open it on the older mac on High sierra.

The issue is that my desktop cannot be further upgraded from Sierra and now I cannot use XD from home. Is there any solution to this.

Error:

This was saved with a newer version of Adobe XD. Please update Adobe XD to open it.

Error 2:

Automatic update failed

To get the latest version of XD, check for the latest updates using the Creative Cloud Desktop application. Learn more

Please help!

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi there,

Sorry to hear you are unable to use XD on your macOS. I would suggest checking the system requirements to use XD as mentioned here: https://helpx.adobe.com/in/xd/user-guide.html/in/xd/system-requirements.ug.html

Hope it helps.

Thanks,

Harshika

yagizsonkaya

Participant

1- Access a computer with Adobe XD new version installed with anydesk or similar remote access application.
2- Open the file.
3- Select everything and right click.
4- Click "Copy SVG Code".
5- Open an XD file on your computer.
6- Paste by doing CMD + V or CTRL + V.
That is all.

L

leonard Carroll

Participant

Hi Yagizsonkaya

Thanks for your reply

I managed to get it on the imac !!! cool , But it seems to disapear

I exported the file as svg, from the new version and saved to my cloud drive.

And imported the file on the old version from the cloud drive

The problem is all the artboards shows up . But I have to paste it on one large artboard.

The individual art boards are not showing ??

How do I get around this ??

Thanks for your Time !

Lenny

B

barbmil

Participant

I have the same problem. I'm using a Mid 2010 iMac and High Sierra is the newest OS version I can use with it. The machine runs perfectly and I have no wish or money to buy a new one just because Adobe doesn't want to sell their subscriptions to users of old Macs.

I recently started doing UX/UI Design and wanted to install XD but I can't, so I'll go for Figma instead.

I'm dissapointed by Adobe that they don't want to offer older versions for those who can't install new ones, and also that I can't update Photoshop and Lightroom for which I'm paying a subscription since many years.

To reply just by saying "check the system requirements" while it's clear from the original post that the poster is aware of the system requirements issue is very ignorant IMHO.

D

defaultiq93f2n2s407

Participant

same issue here. I have a perfecly working iMac Mid 2011 i5 and it seems I cannot install or use Adobe XD or Premiere or After Effects. This is beyond frustrating, considering this Apple machines and Adobe subscription are not cheap.

S

Shane5FBA

Participant

Same problem here, my 17" MBP on high sierra is fast and run EVERYTHING except Adobe XD, i wouldnt say XD has any requirements in it that are especially taxing on the hardware so why block access to old versions when people are paying £70 a month for the suite of apps. Why not allow XD to run on high sierra and place a performance warning on loading. The only workaround is to install XD within a windows 10 VM using parallels/vmware , a huge drain on resources for something that adobe could fix in an instant. If illustrator runs on high sierra so should XD.

K

Kenneth Kawamoto

Community Expert

> If illustrator runs on high sierra so should XD.

No, you cannot run (the latest) Illustrator on High Sierra:

https://helpx.adobe.com/uk/illustrator/system-requirements.html

Usually Adobe CC supports three OS versions so you need to install Mojave (or later) on your MBP in order to run the latest CC titles including XD and AI.

I know sometimes you cannot just update the OS (eg. you're in a corporate environment), which is very frustrating...

S

Shane5FBA

Participant

Yes totally aware of this as are others in this thread, however, there is nothing stopping Adobe allowing the user to download the last working version of XD for High Sierra, instead they have just removed it causing many users to throw away a perfectly good working mac ? High Sierra is the last officially supported OS of many 2011, 2012, 2013 machines, since intel has not really made much ground in performance since then and now these machine work perfectly fine for 99% of tasks. XD is the only app I have come across where a previous supported version cannot be downloaded.

L

leonard Carroll

Participant

HI Guys I have the same problem. Im using my 27in imac with osx 10.13 sierra . (which has been great until my mac book was set on automatic updates for xd), So now I cannot open work from my laptop on my desktop.

Im studying ux design at present to solve problems which companies fail to do. It bothers me when your told to check the requirements" as if we didnt think of this all ready. A few hints might be helpful Patchers , sharing screens etc. I just cant afford forking out over 2000€ on a new maschine just to run the latest version of xd. To date has there been ideas or help out there ??

B

bia_fonseca

Participant

Same problem here! You won't release update for old macsOS anymore? My iMac doesn't support any operational system above High Sierra (mid 2011), therefore I can't update Adobe XD. What can I do? Change to Figma?

J

JAGK KUMAR

Participant

Ho Adobe team,

Please give us a solution for the above issues. is there a way to install xd in high sierra 10.13.2 version?

S

Salazar2015

Participant

There is no solution from Adobe nor from Apple as of 1st March 2021. I have the same isue and so even if you happen tohave an old version of XD still running you wont be able to use the latest Material Design Kits from Google and iOS.

So the only solution I found is to use Figma instead of XD. Figma is free for individuals (freelancers, students, etc) and web based, meaning your computer hardware / sotfware version is not penalised. You will need a good internet conexion.

Personally, I find companyies like Adobe, and particluarly Apple, to be practising a very unsustainable business policiy, by trying to force their customers to ditch perfectly useful & in working condition computers for newer models just so we can run their software. That is not a good brand move in the long-term. I hope they realise how bad is making them look and the rhuge amount of waste they will create globally in a few years time with their current wasteful policies.

Shame on their Corporate Chief Executive Officers for backing this up.

HARSHIKA_VERMA

Correct answer

Community Manager

Hi there,

Sorry to hear you are unable to use XD on your macOS. I would suggest checking the system requirements to use XD as mentioned here: https://helpx.adobe.com/in/xd/user-guide.html/in/xd/system-requirements.ug.html

Hope it helps.

Thanks,

Harshika

B

brrooo

Participant

OK great, .... welcome and enjoy FIGMA

Thanks you very much Adobe, we love you

M

maria soll50247088

Participant

Lamentable el comportamiento de Adobe y Apple, obligandote a tirar tu computadora perfectamente útil.
Yo también le di la bienvenida a Figma a mi vida! Gracias Adobe.

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