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Jonathan24603684y6zf
Participant
November 29, 2022
Question

XD Library issues

  • November 29, 2022
  • 1 reply
  • 279 views

I've been having this issue for week's now but I can't access my own library that I created. I have edit and view access, but trying to open the library tells me I don't have access to the file. And now within the past week the 'edit main component' prompt is greyed out when I right-click the component. I used to be able to easily open the library file and edit components and create new components, but now I no longer have access somehow. 

Yes, I've tried signing in and then out again and restarting my machine. 

In the past I was also able to send edit access to other people who could access the file and still was not able to access it myself. 

I've now created several iterations of the library under my company and my XD account in an attempt to find some fix, and still nothing.

Please help. 

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    November 29, 2022

    Hi @Jonathan24603684y6zf,

     

    Sorry to hear you are unable to see your libraries in XD. Please ensure you're logged in with the right Adobe ID from which you've created your library. If you're logged in with your Personal Account, then login with another Federated Account and Vice versa.

     

    Does that happen with this specific file or all files?

     

    We will try our best to help.

     

    Thanks,

    Harshika