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Participant
March 7, 2023
Answered

Xd links don't work

  • March 7, 2023
  • 1 reply
  • 731 views

Hi, Xd links are not visible. When I try to send them to my colleagues, they get the message "access requested" but when I try to allow them, it doesn't work. This has never happened, I have always generated open links and it always worked.

For some reason the links I generate are private and I don't understand how to fix this.

 

I really appreciate any help you can provide.

 

 

This topic has been closed for replies.
Correct answer Eureka22

Hi @Eureka22 ,

 

We're so sorry to hear about the trouble. Would you mind sharing the link with me over a private message? I'd also request you share a screenshot of the link properties. We'll try our best to assist you with this.

 

Note: You can send the DM by clicking on my name.

 

Thanks

Rishabh


Hi, today I tried again to generate a link - and now it obviously works.

Thanks for the support!

1 reply

Myra Ferguson
Community Expert
Community Expert
March 7, 2023

What happens if you generate the link again after checking that Link Access is set to Anyone with the link?

Eureka22Author
Participant
March 7, 2023

Sadly nothing, it's the first thing that I checked and it's always on "anyone with the link"

Rishabh_Tiwari
Community Manager
Community Manager
March 7, 2023

Hi @Eureka22 ,

 

We're so sorry to hear about the trouble. Would you mind sharing the link with me over a private message? I'd also request you share a screenshot of the link properties. We'll try our best to assist you with this.

 

Note: You can send the DM by clicking on my name.

 

Thanks

Rishabh