Xd links don't work

Forum|Forum|2 years ago
March 7, 2023
1 reply
731 views

Hi, Xd links are not visible. When I try to send them to my colleagues, they get the message "access requested" but when I try to allow them, it doesn't work. This has never happened, I have always generated open links and it always worked.

For some reason the links I generate are private and I don't understand how to fix this.

I really appreciate any help you can provide.

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Correct answer Eureka22

Hi @Eureka22 ,

We're so sorry to hear about the trouble. Would you mind sharing the link with me over a private message? I'd also request you share a screenshot of the link properties. We'll try our best to assist you with this.

Note: You can send the DM by clicking on my name.

Thanks

Rishabh

Hi, today I tried again to generate a link - and now it obviously works.

Thanks for the support!

Myra Ferguson

Community Expert

What happens if you generate the link again after checking that Link Access is set to Anyone with the link?

E

Eureka22Author

Participant

Sadly nothing, it's the first thing that I checked and it's always on "anyone with the link"

Rishabh_Tiwari

Community Manager

Hi @Eureka22 ,

We're so sorry to hear about the trouble. Would you mind sharing the link with me over a private message? I'd also request you share a screenshot of the link properties. We'll try our best to assist you with this.

Note: You can send the DM by clicking on my name.

Thanks

Rishabh

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