XD me abre los archivos en blanco

Question

Hoy todo archivo de XD que intento abrir me lo hace en blanco, y no me permite realizar ninguna acción dentro de la app.... si le doy, por ejemplo, a Archivo no me despliega las opciones, o si le doy a layers, extensiones, etc.

Si abro XD y le doy a crear un documento nuevo, ocurre exactamente lo mismo. He reiniciado mi PC, XD, CC y no logro resolver el problema (Windows 10- 64bits)

Atul_Saini · Answer

Hi Mariale3030,

It seems strange. If you'd allow, I'll try to assist you with this.

Please collect the logs using this link https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link with me via private message (go to my profile and click send a message button) after uploading it to CC or Dropbox.

Would you mind rolling back to the previous version XD 51 and checking if the problem persists?

Awaiting your response.

Thanks,

Atul_Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded