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nickp2215
Participant
Mar 8, 2021 12:23 PM UTC
Answered

XD mic still not recording (mac 10.13.6) (XD version 33.1.12.4)

Hi, the mic in XD isnt working for me either. Ive tested it by recording my screen in Quicktime which works fine.

Im running 10.13.6 on a Mac Book Pro. Im running XD version 33.1.12.4.

I do not have any Sunflower extensions as far as Im aware. 

Ive followed previous answers but none work for me. Answers relating to later operating systems will obviously not work.
Please advise, thanks.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Apr 5, 2021 3:32 AM UTC

    Hi Nick,

     

    Thanks for trying the suggestion shared by Rishabh. Are you still experiencing the issue? Please make sure you do not have any system pending updates or graphic card updates. Try to restart the system and then try to open the XD without safe mode and see if that works now.

     

    Thanks,

    Harshika

    View reply

    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Mar 11, 2021 7:16 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. Booting the system in safe mode prevents third-party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third-party service or application like antivirus, plugins, or web extensions that are conflicting with XD. Please try that and share your observation.

     

    Regards

    Rishabh

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      nickp2215Author
      Participant
      Mar 15, 2021 12:23 PM UTC

      Hi Rishabh, thanks for the suggestion. In Safe Mode the sound was recorded but the screen was black, none of my design was showing. Whats that about?

      Kind regards,

      Nick 


      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      Apr 5, 2021 3:32 AM UTC

      Hi Nick,

       

      Thanks for trying the suggestion shared by Rishabh. Are you still experiencing the issue? Please make sure you do not have any system pending updates or graphic card updates. Try to restart the system and then try to open the XD without safe mode and see if that works now.

       

      Thanks,

      Harshika

      Translate
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