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vera_c
Participant
Jul 10, 2020 11:23 AM UTC
Answered

XD mobile app crashing on iOS

iPhone X with iOS 13.5.1
Loading screen appears upon launching the app, then crashes within a few seconds.

A few hours ago it was working perfectly fine, took a break and when I got back to work it just crashed. Tried rebooting the phone, deleted the app and reinstalled it, no idea what else to do.

Anyone else experiencing this? Any ideas how to fix it?

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      MattRutkoCorrect answer
      Participant
      Jul 10, 2020 3:54 PM UTC

      Issue seems to be resolved. Thanks for the speedy fix adobe.

      View reply

      19 replies

      Stanley24488394sep0
      Participant
      May 17, 2022 2:22 PM UTC

      I am having the same issue also 😩

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      Codman
      Participant
      May 17, 2022 12:49 PM UTC

      Mine crashes as well on startup. XD version 50.0 with iOS 15.5

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      Paola5FF0
      Participant
      May 17, 2022 1:07 PM UTC

      Mobile app crashing on iPhone 12 mini with iOS 15.4.1
      Loading screen appears, then crashes within a few seconds.

      This morning it was working perfectly, after lunch it just started to crash.

      I tried turning off the phone, deleted the app and reinstalled it. 

      Help please!!

      Paola

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      martigoldsxm
      martigoldsxm
      Participant
      May 17, 2022 1:16 PM UTC

      Two of us here are having the same problem. The app starts to load and then crashes almost as soon as the screen appears. I am updating iOS to 15.5 to see if that helps. Fingers crossed....

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      MattRutko
      Participant
      Jul 10, 2020 12:20 PM UTC

      Same exact crashing issue.

      Iphone X
      XD version 30.0
      Updated IOS to 13.5.1 today to try to fix the problem, did not work.

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      MattRutkoCorrect answer
      Participant
      Jul 10, 2020 3:54 PM UTC

      Issue seems to be resolved. Thanks for the speedy fix adobe.

      Translate
      izzetzorlu
      izzetzorlu
      Participant
      Jul 10, 2020 12:17 PM UTC

      I am having the exact same issue!

      It was working fine in the morning.

      I have iPhone Xs Max with iOS 13.5.1

       

      Here is the video showing this:

      https://www.dropbox.com/s/2navr5dhkhbe246/Adobe%20XD%20crashes.mov?dl=0

       

      On desktop PC, I am using version 30.2.12.3 CC Sync 4.3.48.36

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      izzetzorlu
      izzetzorlu
      Participant
      Jul 10, 2020 2:33 PM UTC

      This is now fixed for me without me doing anything.

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      Jhs1025
      Participant
      Jul 10, 2020 11:51 AM UTC

      I'm also dealing with the same problem as you ...

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Jul 10, 2020 11:55 AM UTC

      Hi there,

       

      We're so sorry to hear about the trouble. We can surely test this on our end, would you mind sharing the XD version as well? We'll try our best to help you with it.

       

      Regards

      Rishabh

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      vera_cAuthor
      Participant
      Jul 10, 2020 12:01 PM UTC

      Thank you!
      It's Version 30.0

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