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gray_duck
Participant
July 14, 2020
Question

XD Mobile Live Preview Stopped Working

  • July 14, 2020
  • 1 reply
  • 384 views

While working in XD, I use the Live Preview for mobile all the time. Until recently. The live preview locked on one of my design files and wouldn't load the new file. Then when I tossed out the mobile app and redownloaded it and signed in, it now won't recognize when the device is plugged in. I just get the prompt screen. Yet, I can still get the cloud files to load and interact with those. But it's not the same. Any thoughts? Do I need to dump and reload my desktop app? 

 

I use the Creative Cloud Sync version of XD and I'm caught up. And I run it from my MacBook Pro running 10.14.6 (Mojave) and my iPad Pro and iPhone X are all caught up on their updates. 

This topic has been closed for replies.

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
July 15, 2020

Hi there,

 

We are sorry to hear you are having trouble doing a live preview in XD. Would you mind sharing the screenshot of your about XD info page? Have you tried connecting a different cable and see if that helps? Please check and confirm if you have the same XD version of both mobile and macbook.

 

We will try our best to help.

 

Thanks,

Harshika

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
August 4, 2020

Hi there,

 

We would like to follow up on your issue. Would you mind confirming if your issue has been resolved? Please feel free to update the discussion.

 

We will be happy to help.

 

Thanks,

Harshika

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