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Guy5F9E17868877
Participant
August 3, 2021
Question

XD not showing recent cloud or shared files

  • August 3, 2021
  • 2 replies
  • 629 views

Hi guys,

 

Recently XD is not showing cloud files or files shared with my in 'Recent' when going to open XD or a file. It's only showing me local files on my computer. Not sure why this has suddenly stopped working? Any ideas?

    This topic has been closed for replies.

    2 replies

    S
    Satheesh34547674mgzz
    Participant
    January 3, 2024

    Hi, 

    me also same issue , adobe XD not showing cloud apps...

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 3, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please ensure that XD is updated to the latest version which is 42.1. In case if it still doesn't work, please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
    3. Reboot the computer.
    4. Please sign in back and ensure that you are not using any different Adobe ID.
    5. Launch XD and check if you are able to see the files.

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    F
    fatima alzahraa
    Participant
    January 3, 2024

    hello 
    i am having the same issue and I tried the suggested solution but it is still not working 
    my problem is that when you don't have it in the recent files it takes forever to open.
    while you please suggest what to do next?

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